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I ordered a mattress, I was told I would be getting a free boxspring from the agent. She repeated the items on the receipt, asked for my card, and placed my order.

SHE LIED!!!!!! I received the receipt in the email and saw that my free box spring that Sears advertised was not on my receipt!!!!!!! I wasn't getting what I paid for!!!! Sears would not honor their ad and would not honor WHAT I WAS AGREEING TO GET!!!!!!!

They said their ad was for a free box spring for a certain type of mattress... well, then why did she agree to give me a free one? Why wasn't that on the ad? False advertising.

Scary!!!!!!!!!! They didn't even offer to make it right. I got cut off four times and immediately was sent to take some sort of customer service survey.

I'm taking my business to Macy's!!!!!!!! WHAT A NIGHTMARE!!!!!!

Company wrote 0 private or public responses to the review from Nov 28, 2012.
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