We purchased all new appliaces in February. In November are refrigerator stopped cooling ruining all of our food.
A repairman came out the day before Thanksgiving. He told us that we needed a new materboard. He did not have one in stock but said one would be availble ina week. It is eighteen days later and the part is still not available.
I called Sears repair and they said that the part is expected to arrive on December 22nd. I told them that we can not go without a referigerator for a month and i wanted a refund or credit. They refused. i was told that you mustwait one month before they will process a replacement request even for an essential appliance likje a referigerator.
I asked if there was any guarantee that the part would be availble on Decemer 22nd and was told no.
I asked if the part was not in availble on December 22nd would they guarantee that I would have an ew refrigerator by Christmas and they said no. I will never purchase another appliance or any product for Sears in the future.
Product or Service Mentioned: Sears Refrigerator Repair.
Reason of review: Poor customer service.