Sunset Hills, Missouri
Not resolved
1.6
Details
1 comment

I bought two Hoverboards in January one arrived used the other was broken, I contacted Sears right away and was transferred to a customer service rep who could barely speak English, the rep assured me he would take care of the matter but instead came back a week later via email saying there's nothing that they can do about it!! I have logged many hours of being placed on hold transferd and shuffled from one customer service rep to another and many emails later with no resolution after six months!!

I recently went to their Facebook page and told them that this is their last chance to resolve or I'm going puplic, they told me that I waited to long to try and return the boards!! HOW ARE THEY STILL IN BUSINESS!

Product or Service Mentioned: Hoverboard.

Reason of review: Damaged or defective.

Monetary Loss: $700.

Preferred solution: Full refund.

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Anonymous
#1182003

SEARS IS TRASH!!!! They need to shut their doors like they did their garbage K mart dumps!!! *** poor customer service on the junk they sell!!!