On Memorial Day, I purchased a Kenmore refrigerator and stove/oven from Sears. They delivered the appliances yesterday and the refrigerator had no coolant. Of course, I had them take the old one away.
I have just spent 5 hours at the store I purchased from with some company that they use to handle their exchanges/delivery. I have never experienced such poor customer service in my life! First, the refrigerator I purchased was not going to be available for delivery for a week, second, this company was going to make me pay for any price difference in a comparable model, third, even though the model I chose was supposedly available for delivery, they would not schedule the delivery for two days. I had to get the store manager involved on the pricing issue and then called Sears "Customer Solution" dept when I got home and had no luck with them as well. While in the store, I was placed on hold for over 20 minutes on two occasions while they processed this transaction.
Bottom line, Sears Customer Service SUCKS! How do you deliver a refrigerator that doesn't have coolant in it? And, why do you continue to use a company that drives customers away. I, for one, will NEVER set foot in a Sears (or any of their affiliates) again.
Be warned - it's not worth it - go to Lowe's or Best Buy!
Review about: Sears Delivery Service.