Customer service
Price Affordability

Order costume through sears.com size was unclear and CSR thought they verified it was in fact a toddler size (asked them to triple check and they were extremely courteous). Order came wrong size, no return information, no webpage information for seller - nothing in email or in package.

Finally had to have sears get involved in requesting return after 6 follow-up emails asking for a return auth # from 7th ave and now they want to charge 20% restocking fee and not pay for return shipping.

The restocking fee criteria on their own webpage was not met on any of the 3 levels posted (bout before October, not a multiple and not over. Horrible CSR - don't bother with them (Costume cheap looking to boot).

Reason of review: Not as described.

Company wrote 0 public responses to the review from Sep 24, 2015.
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