I worked in the Sears Call Center that most of you received such terrible service from.I was only able to work there 3 months before I resigned.
It is an extremely depressing, difficult, place to work. You are given about 3 minutes to log onto your phone system once you punch the time clock and enter the building. They don't let you have your own desk and there are not enough desks and computers for the people who work there so you're frantically looking for a place to sit. The systems and so old and antiquated, half the time you have to move to several different computers before you find one that works--it's a joke.
I used to come in 1/2 early (which I didn't get paid for) just to make sure I could find a desk, log on and punch the clock on time. You're lucky if you speak to a supervisor all week. You're given ridiculously small options to offer people, if any. When people call in they are redirected to Sears call centers all over the place--including the Phillipines which Sears won't even admit.
Like it's some "top secret" thing they're outsourcing. The people that call are of course furious because they've been transferred a million times, hung up on and redirected. They treat you like sh*t. It's a sad situation.
They are constantly hiring because people quit constantly. There's no way anyone with any other employment options would stay there.
So, maybe that will give you an idea of what those poor employees have to work with.