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Continuous buildup of ice and water of floor of drawer freezer. Have taken apart several times, cleared the drain line.

Temporary fix. Happens over and over. No recall in spite of this being a very common problem with this model of Kenmore refrigerator. Very upset with Sears for not acknowledging the issue and offering to repair.

First happened one month out of warranty, Sears offered so sell me the extended warranty instead of fixing the problem. My fridge is 2 years old now.

I will never purchase or advise anyone to purchase from Sears again. Need help on how to permanently fix the problem.

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: Let the company propose a solution.

I didn't like: Poor product quality, Poor customer service.

Company wrote 0 private or public responses to the review from Apr 03, 2015.
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