Not resolved

Continuous buildup of ice and water of floor of drawer freezer. Have taken apart several times, cleared the drain line.

Temporary fix. Happens over and over. No recall in spite of this being a very common problem with this model of Kenmore refrigerator. Very upset with Sears for not acknowledging the issue and offering to repair.

First happened one month out of warranty, Sears offered so sell me the extended warranty instead of fixing the problem. My fridge is 2 years old now.

I will never purchase or advise anyone to purchase from Sears again. Need help on how to permanently fix the problem.

Reviewer is in unhappy mood. PatRob stated that there is a room for improvement of poor product quality and poor customer service. Please immediately contact the author of this review to discuss poor customer service of kenmore drawer freezer and associated monetary loss in the amount of $1200. Sears needs to offer any options to resolve the issue according to poster's claims.

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