Not resolved
Customer service

The ice maker in our side-by-side Kenmore refrigerator stopped making ice. The tech installed a new ice maker. Over the next four to five weeks the following occurred:


1. Ice misses container and ends up on the floor of the freezer

2. Many times when the freezer door is opened, the ice dumps out on the floor.

This ice maker was installed incorrectly. Sears offered to repair on 6/14 then rescinded and offered a date 8 days in the future. 8 days is an inordinate amount of time to wait for a bad installation.

I am done with Sears---plus all service operators are outside the US...

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Product or Service Mentioned: Sears Refrigerator Repair.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

Company wrote 0 private or public responses to the review from Jun 13.
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