State: Idaho City: Boise Clear all filters (6 of 5484 reviews match)
filters
State:
City:
Product:
Show

Sears Dissappointment
Sears Disappointment • May 21, 2012 Purchased Refrigerator Kenmore Bottom Freezer, Model 795.72033.111– o Total Price $1770.98 – $321 down-payment on 5/21/12 Final payment 6/1/12 o No Extended Warranty – Current Warranty states “For ten years from the date of...
Read more
Anonymous
Anonymous

That because the stuff we buy now is JUNK. They are only good for 3-5 years, then they want you to buy another. think about it. My frig. is 4 years. and, dishwasher rust like ...

Anonymous
Anonymous

Samsung isn't any better. Bought it at Best Buy. Compressor went out after extended warranty expired. They told me I had to call Samsung. Needless to say refrigerator didn'...

2.5
I liked
  • Polite people
I didn't like
  • Quality of product and ability to resolve the issue
#938664
Reply to reviews
I am tired of calling Sears and getting someone with very poor English trying to answer my questions. No offense, but folks in the Philippines cannot empathize with my problems because they don't own the same appliances. For the little money Sears has saved by...
Read more
Anonymous
alice

Sears customer service almost gave me a nervous breakdown. No one understands the problem (an exchange of a broken double wall oven. The last phone call after 10 days of not u...

Anonymous
asdfghjkl sdfghjkl

is sears only in Canada and USA?

1.0
I didn't like
  • Customer service and their handling of my complaint
#840997
Reply to reviews

With Official Company Response

Sears sucks! Sears sold me a service contract to have a gas line installed for my new gas stove which was delivered this weekend. Evidently after four days on the phone I just learned "they don't believe" that they can even hook up the stove. I have to get someone...
Read more
SearsCares
Sears Response

Dear Anonymous/Sears Business Model: We are sorry to hear about the problems that you are experiencing getting your gas range installed. We can only imagine the frustration t...

#249751
Reply to reviews

With Official Company Response

We scheduled a lawn mower repair. Technician came. He ordered parts and charged us for the repair he promised would be the next day. Took the day off, no one came. Got an automated call that evening that appointment would be next Friday. Took the day off, no one came....
Read more
SearsCares
Sears Response

Dear DeeScott, I came across your post here and wanted to reach out to you and offer assistance. I am very sorry that you have been having such a difficult time having th...

#235981
Reply to reviews

With Official Company Response

Dear Sears Corporation: We ordered a washer and dryer from you almost 3 weeks ago. The sales guy put our delivery off 2 weeks without much reason why, saying it would take that long to get the washer. The day before we were supposed to get them delivered (2 weeks...
Read more
SearsCares
Sears Response

Dear Rebecca: My name is Susan and I am part of the Sears Cares Team. I am very concerned about what I have read here. We would like to help. We are a single point of con...

#232969
Reply to reviews
My mother and I went into Sears to replace an appliance and were told there was a promotion going on but were NOT told that if the appliance wasn't paid off at the end of 12 months all that interest would be put onto my card. I have always made my payments to...
Read more
Anonymous
Tina

Read before you sign anything! Hasent anyone ever told you that!

Anonymous
SearsCarded

There are new regulations coming out in 2010 which affect \'same as cash\' promotions for this very reason .Too many are simply not informed of the higher interest and interes...

#146064
Reply to reviews