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To pay sears credit card

I need an international number because my call is not going thru
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Review
#1716817 Review #1716817 is a subjective opinion of poster.
Reason of review
Problems with payment

I called Sears out the man came out for 5 minutes I did in 2004 I had my cabinets in my kitchen repair and they said it's lifetime warranty and built to last and the guy told me only thing I can do is

I had Sears of to come out and check my cabinets that I had done in 2004 is supposed to be Sears off of quality products that are built to last and the guy they charged me $100 just to come out I don't think it was fair and I've been calling the number for the repair for that quality Central the line is busy you can't get them I don't understand I'm probably have to take a action for this because I don't want people to just take my money and do what they want about this I'm have to check into this my phone number is 414-477-5791 I need someone to return my call
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Review
#1693425 Review #1693425 is a subjective opinion of poster.
Pros
  • Some of the service people explained the issuess
  • We are distressed and upset by deceitful
Cons
  • Still no help
  • No help
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Full refund
1.3
Details

Update by user Nov 25

Updated to add it actually ENDED UP BEING WAY WORSE!!!!! That's day they told my husband they would replace the tire and they didn't.

Apparently sealed the edge (or some nonsense like that ) and again and tire pressure light is still on. Worst part is even though the...

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1 comment
Anonymous
#1768286

First, We all lead fast-paced lives so that nothing new! Stuff like a leak in a tire happens, and you have to deal with it like any other person.

About your tires. It sounds like you have a slow leak in your tire, which can be caused by a lot of things but usually not the 'TIRE" being defective, it's probably road damage in general. If tires are defective you would have had a lot of problems over the TWO YEARS you've been running them. One shouldn't expect to have a tire, or even better tires replaced because of a slow leak after two years.

You are really being unreasonable thinking you're going to get any company to replace all four tires, so you're lucky to be getting the one replaced. How long do you think tires should last?

How many miles have you put on them already and what are the specs on the tires? Think about it.

Review
#1690310 Review #1690310 is a subjective opinion of poster.

Sears review in Chicago, Illinois: Didnt recieve all parts with my order.

1.0
Details
No help whatsoever. Did not respond.
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Review
#1666988 Review #1666988 is a subjective opinion of poster.

Update by user Oct 19

Update, my next bill from Sears CC there was another Interest Charge of $11.55. Again, I paid my bill well before it's due date.

I called the Customer Service Center and I was told. That two months ago my payment was received on time but it was for some reason $13.40...

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1 comment
Anonymous
#1749918

The problem is simple : this is no longer your "beloved Sears." That company faded away some time ago ...

Review
#1657523 Review #1657523 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$16
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

What kind of action can be done to sears?

1.3
Details

Update by user Nov 20

1 year old fridge dies, food loss, warranty is useless, no reimbursement!No one considered customer information Only considered service small generic comment in system No transferring to upper management or comparable to discuss further with customer No true customer service NO RESOLVE. NO CARE FOR CUSTOMER.

NO LONGER IN BUSINESS.

SAD REALITY SEARS! Sad

Original review posted by user Aug 26

So many people on this page with almost the same exact story. Fridge dying with year or 2. Compressor. Sears not making repairs happen. Denying people food reimbursement. I don’t understand how all of us consumers don’t have RIGHTS! I want to know if petition is started? Legal case against them? Their warranties? How can those of us that have gotten a raw deal from them, but we have to just sit back and let this keep happening.
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Review
#1636720 Review #1636720 is a subjective opinion of poster.
Cons
  • Careless attitude from staff
Reason of review
Warranty issue
Loss
$280
Preferred solution
Let the company propose a solution
Tags
  • no resolution
  • false warranty info
  • No Resolution Offered
  • Scam
  • No Resolution Provided
  • Bad Complaint Handling
  • Warranty Claims
  • Bad Customer Care

Sears review in Schaumburg, Illinois: LIVID!

1.0
Details
Called sears to repair washer and scheduled it for Saturday between 1-5. No phone calls or follow up and it’s 5pm. This place is a joke- I have purchased all my appliances from Sears and they just lost a good customer! I’m livid! I took my Saturday out to wait for someone that didn’t even call to give me an ETA - TERRIBLE CUSTOMER SERVICE. I’d rather go purchase another appliance from somewhere else then repair it from this awful company. I regret ever choosing this company - if there was a choice I’d give them 0 stars!
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Review
#1619192 Review #1619192 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Nov 20

Customer statement NOT CONSIDEREDservice tech vague, unexplained statement considered Sears will not do anything to resolve Warranty not upheld1 year old fridge failed!

Update by user Jun 11

Update: since posting my review of sears customer service in regards to my food loss claim, NOTHING...

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Review
#1550752 Review #1550752 is a subjective opinion of poster.
Cons
  • That my info on repair was disregarded
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Master Plan Agreement
  • food reimbursement Lack of care
1.2
Details
SUMMARY •23 days to replace a belt that should have been replaced on Day 1 if SEARS had been willing to put a $15 belt on the truck. I found one locally in 10 minutes but they had no intention of waiting. •SEARS representatives telling me what I wanted to hear in order...
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2 comments
Anonymous
#1668707

Why didn’t you just take it to a local shop and just have it repaired

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Review
#1505728 Review #1505728 is a subjective opinion of poster.
Service
Sears Snow Blower Repair
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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Latest Question

Sears Questions
1.0
Details
I bougth a washer from Sears and as usual bought the 5-year extended warranty given prior experience with products breaking down (over the years, I bought multiple fridges, washers, dryers, freezers, ovens, diswahsers, etc. from Sears and others and know how low the...
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2 comments
Anonymous
#1625862

try going back to sears and look for extension cords plugged in and any fire danger like exit doors locked or blocked. then call your local "code enforcement".

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Review
#1443349 Review #1443349 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Indifference
  • Repair service is the worst
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Unsatisfactory Customer Service