(48 of 5572 reviews match)
Latest review first
After 2 years of having GE washer and dryer both broke down..thank goodness i took out the warranty Sears repair fixed the washer but the dryer is still broken since 3/6/18...still waiting for a part..it is now 3/31/18..i will never ever buy from sears again...i fell...Read more
Company wrote 0 private or public responses to the review from Mar 31.
My refrigerator was under warranty however it has required repair 10 x in 3 yrs. Sears states they’d replace it 11/24/17 when I went into Chgo Ridge Store and selected it. Delivery date was 11/26/17 btw 2-5. WHIRLPOOL REFRIGERATOR. They called @ 4 saying they had 2...Read more
Company wrote 0 private or public responses to the review from Nov 28, 2017.
I opened my Sears account in 1978 soon after graduating from college and have been a loyal customer for nearly 40 years now. In the Spring, while I was abroad in a third world country visiting my kids, I was apparently sent a letter letting me know that Sears wanted me...Read more
Company wrote 0 private or public responses to the review from Dec 07, 2016.
Placed online order Thursday for Water Heater and installation. Got email confirmation stating that next day Friday until 9 PM I will be contacted by the installer to schedule. No call. Went on line to get the status that stated delivery for 4 days forth. Saturday I...Read more
Company wrote 0 public responses to the review from Oct 12, 2016.
I spent 3hrs.on the phone trying to get a resolution as to why I can't get my renewal thru my e-mail since they lie that they can't mail it out. Everyone who I spoke to or transferred to, in total 10 people did nothing but apologyse for the previous person. The last...Read more
Company wrote 0 public responses to the review from Jul 27, 2016.
I didn't like
- Too much to list
Sears Delivery Service Review from Chicago, Illinois
I ordered a necklace on may 6th of this year. I received a message that it would be in the following tuesday. I waited until the following friday to check at the store. The jewelry deparment sent me upstairs to receiving. Their response was "Did they email you that it was in". No message, no email. I will NEVER order or shop in this store again. That includes KMart as well. Too bad retired people have to go through something like this.
Company wrote 0 public responses to the review from May 20, 2016.
I also have a Sears return complaint. I have bought tons of (beds/tools/treadmill/garage door openers/clothes) items from Sears. I bought a dress for a wedding for my daughter. She is away at college and is only home now and then. She wanted to look as soon as Spring...Read more
Company wrote 0 public responses to the review from May 14, 2016.
OVERPRICED AND COULD CARE LESS ABOUT CUSTOMER SERVICE. TOOK 3 APPTS TO GET AN ESTIMATE AND WHEN THEY FINALLY DID THE ESTIMATE FOR 2 BEDROOMS TO GET CARPET IN THEY WERE MORE INTERESTED IN SELLING ME HIGH END CARPET THEN LISTENING TO ME THAT I HAD A BUDGET TO STAY IN...Read more
Company wrote 0 public responses to the review from Jan 08, 2016.
I ordered some items for Christmas on 12/3, with a delivery date of 12/14 from Sears.com. I noticed when checking the status of my order on 12/13, that it stated it was processing. I then contacted online chat with customer service, and was told my item was out of...Read more
Company wrote 0 private or public responses to the review from Dec 30, 2015.
I purchased a Kenmore washer and dryer set and was so excited to get these items in my new home. When purchasing these, we were told we would have free delivery and installation. The washer and dryer were not in stock so they had to order from the warehouse which was...Read more
Company wrote 0 public responses to the review from Dec 02, 2015.
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