I purchased a GE microwave online to pickup at a store in Cumberland Mall. I went to pickup the microwave at the store and was told they did not have any in stock.
The online version was showing a total of 9 available units for sale. The sales person at the store agreed but stated it was an error they have been having. The sales person at the store kept attempting to sale me a different model. I told them I did not want a different model, I wanted a refund.
It took them 3 days to cancel the order and now they are saying it will be another 7 business days before I receive a refund.
Sears sold me a product they didn't have and then held my money for 2 weeks. FRAUD!!!!
Reason of review: Poor customer service.
Monetary Loss: $2400.
Preferred solution: Let the company propose a solution.
I didn't like: Being lied to and deceived and my time wasted, Customer service and sears rules of compensating people, Cust service.