Do not ever try to contact Sears customer service for installation. You cannot understand anyone who answers the phone.
I spent 30 minutes just trying to explain that I bought a microwave/over combination and needed installation. She kept putting me on hold whenever I asked a simple question. After much frustration, she finally said that they do install appliances. After another 15 minutes, she took my information and scheduled the installation.
I waited a week for the installation. The installation person who arrived was very nice but informed me that Sears only did repairs not installation. When I called back customer service, again a person who hardly spoke English answered the line and said that they did installation. She asked for my phone number, but it was not in the system.
I asked how was my number not in the system when I received a reminder call about the installation. She then hung up on me.
Product or Service Mentioned: Sears Installation.