Not resolved

I ordered parts for my stove on June 20, 2015 and was assured that UPS would deliver to my house in Puerto Rico within 3 days. It is now July 13 and still no sign of my order.

Supposedly Sears uses a delivery hub 17 miles away from the town I live in and this is where my package was dropped off. After 5 calls to Sears, I was told that my package would be delivered when the hub received enough packages going to my area. RIDICULOUS!!! The person then asked if there was someone in NY that it could be shipped to so that they could mail it to me.

When I expressed my indignation, I was told that they would reorder and have the parts sent directly to my house.

That was a week ago. Sears is definitely not consumer friendly as concerns Puerto Rico and not only will I be closing my account with them, but I will also file a complaint with the BBB, Consumer Affairs and will also notify Consumer Reports which I currently subscribe to

Reason of review: Problem with delivery.

Monetary Loss: $178.

Preferred solution: Deliver product or service ordered.

I didn't like: 3rd party delivery service.

Company wrote 0 private or public responses to the review from Jul 13, 2015.
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