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Order 525688059.I agreed to the charge of 79.0l that the

phone processer gave me for two items. However, my e-mail

confirmation price charged was 82.81. 4 transfers finally

got me to the correct customer service person who said the

82.81 charge was correct, his word against mine since I am

not privvy to that discount information til my statement arrives; he suggested I contact Citicorop regarding the incorrect charge,

well, I was not about to get involved with them. I also used

promo code "Firewirds" which was contained in the e-mail ad.

Can you help me?

Product or Service Mentioned: Sears Credit Card.

Monetary Loss: $4.

Company wrote 0 private and 1 public responses to the review from Jul 02, 2013.
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SearsCares
#673483
Sears Response

0123az,

Hi, my name is Brian with the Sears Cares team. I was able to locate your post and I'm sorry to hear that you've had such a bad experience with your online order and the amount you've been charged. I can understand how we missed your expectations as we expect only the best from ourselves when helping our customers with any problems they may have. We'd like to make sure this situation is resolved to your complete satisfaction. Please send the following information – contact #, phone # used at the time of purchase and your screen name (0123az) so we can reference your post to smadvisor@searshc.com. A dedicated case manager will contact you directly and assist in working towards an acceptable resolution. Again, we apologize for any inconvenience this has caused and we look forward to speaking with you soon.

Thank you,

Brian H.

Social Media Moderator

Sears Social Media Support

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