State: Indiana City: Fort Wayne Clear all filters (6 of 4824 reviews match)
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Unbelievable poor installation and service team (got into a fight with each other and used the F-Bomb and his only adjective). Purchased a washer and dryer instore after researching the brand and model I wanted. Delivery scheduled for the next Saturday. I was out of...
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2.3
#893035
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With Official Company Response

I have an LG washer 2 years old and it stopped working, 2 different "techs" come out, dented it twice, couldn't fix the problem so re scheduled for another "tech" to come out, same result but were rude, today they call and say they can't make it, SERIOUSLY? I called...
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Mike_mn
Mike_mn

What does a newer washing machine and the space shuttle have in common? 500,000 parts all made by the lowest bidder!But really... why the heck does a washer need to be comput...

SearsCares
Sears Response

Anonymous,We thank for taking the time to let us know about this situation. My name is Liz and I am a member of the Sears Cares Escalations team. We can truly apologize for t...

#479965
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Trying to get some tools replaced, I wrote down the sizes of five sockets for my blind friend. 4 were correct, but the last was the wrong size. She got a 7/16 instead of a 3/8. She came out and did not discover this until on the way home and had to be driven back to...
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Anonymous
Anonymous

Sears leaves a lot to be desired. From their floor staff all the way to the top. It has become a store I avoid at all cost.

Anonymous
Lou

You sent a blind person to buy sockets for YOU?! And I agree with Notgivingit, the customer is rarely right.

#477684
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With Official Company Response

The tool manager, Steve, tried to give me the cheaper Evolve series adjustable wrenches with a limited warranty and said my craftsman models were not in stock. Well, the whole display was stocked to the max and it was in eyesight just down the aisle. I limped down...
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SearsCares
Sears Response

Patalitamark,We thank you for bringing this matter to our attention regarding your tools. My name is Liz and I am a member of the Sears Cares Escalations team. We certainly c...

Anonymous
Alq

That is why Sears is going down the tubes. They never back up their guarantee anymore. That is why I shopped shopping at Sears and destroyed my Sears credit card.

#476340
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Ordered a Beautyrest mattress that had a free boxspring included. When delivered, NO boxspring, after talking to 1st cust svc rep-no problem, it will be resolved in 72hr. That hour came and went. Called cust svc center, got bounced around to 4 people, disconnected...
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ambitious1535
ambitious1535

In the store or online the ringing or processing of a matress sale can be one of the most complex sales at Sears simply because if you don't pay attention to detail the transa...

Anonymous
YoMomma

We just bought a mattress during the alleged "FREE BOX SPRINGS" event for Thanksgiving. I have called & emailed with no success. They say I didn't order box springs, but the...

#364717
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CHECK BEFORE YOU BUY FROM SEARS!: I agree with some other comments here...Sears Home Delivery is the WORST! I paid a couple thousand dollars for a new washer and dryer. It was delivered on the appropriate day. However, the guys who "put it together" apparently do...
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#330308
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Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
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