On June 29, 2013 I purchased a refrigerator from Sears. The salesman convinced me to open a Sears’ account to give me a discount and pay over 12 months w/o interest. I gave him my name, address, etc., and showed legal documentation, my driver's license, confirming my information. The refrigerator was delivered to my correct address. I received many advertisements from Sears at my address, but no bill or card. I called Sears to find out when I would receive a bill.
I finally spoke to an individual with the credit department, to whom I explained the situation. He started by asking me for my credit card number! Obviously, he was not listening to me. I again explained the issue and therefore did not have a credit card #, and he asked for my SS#. He then asked my name. When I gave him my name he proceeded to tell me that I gave a WRONG name. I confirmed that the SS# was correct, and explained that I had given my correct name. After some hinting, I realized that Sears had changed my name from my correct maiden name to the last name of my EX-husband, whom I had divorced 12 YEARS AGO. Then I find out that a credit card with my ex-husband's last name on it was mailed to my ex-husband, at an address at which I have NEVER EVEN been to, much less lived. (Apparently, he had moved there3-4 years after the divorce.) Oh, and by the way, there was a late fee!!!! I do not know why someone would take it upon themselves to change my correct information to incorrect information and mail a credit card, which I signed for, to a man who has not only filed bankruptcy, but had moved to evade making payments on loans and credit cards in his name. The individual on the phone did not have a grasp as to the seriousness of the situation. He said he would remove the "late charge" and mail me another statement and card. I have yet to receive either!
I then proceeded to e-mail my situation to what I thought was a Sears' complaint site. I received an e-mail saying, "Thank you for contacting sears.com regarding your credit card. I am sorry to hear that you have not received the credit card. It's perfectly understandable that you're very upset about what's happened. I appreciate the opportunity to assist you." Again, I do not think this person read what I wrote. This actually sounds like a canned message without any understanding or thought.
WHY WAS MY NAME AND ADDRESS CHANGED WITHOUT AUTHORIZATION FROM ME!
I want the bill! I will pay it off!! I will close my account!!! I will not do business with Sears again!!!!
Product or Service Mentioned: Sears Credit Card.
Monetary Loss: $200.