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I bought a garage door opener from Sears and paid for the installation as well.I've been a solid customer at this store, which I always thought had a great reputation for impeccable service, for the past 38 years.However, this time the work they did was so sloppy and the service so lousy that I had to call and get my Sears card canceled right away.I was pretty upset when they kept referring me round and round to various departments. It's the last time I'll ever need their service.

Incompetent! Rude! No call back! Stay away from Sears Parts and Service as much as you can!

This department does not know the meaning of customer friendly.

Product or Service Mentioned: Sears Installation.

Monetary Loss: $355.

Company wrote 0 private or public responses to the review from Oct 03, 2008.
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Kent, England, United Kingdom #39511

It all depends it which contractor/company that store uses but it sounds like you have a lousy contractor.The store could've sold it wrong as well under selling the the GDO or not accounting for conditions in the garage.

I'd ask to speak to the district installation manager.Make sure you have your reciept handy anytime you speak to someone so they can reference it.

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