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I made an I telnet order online cancelled it the same day, spoke with at three customer service reps, including a supervisor, received three or four emails stating my order was can Ellen and then today I re wives an email stating the itm was shipped, this is so unprofessional, terrible customer service, I owe sears three hundred dollars and then they will never see my face, my three children faces, nor my grands in their stores again. It's like they are attempting to pressure me to take this itm, even though I am on family va actions and the it. Was cancelled , GOOD BYE SEARS/KMART

Company wrote 0 private and 1 public responses to the review from Jul 03, 2013.
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Sears Response

Dear Georgia2013,

My name is Brian and I am part of the Sears Social Media Escalations team. We are sorry to learn of the trouble you are experiencing with your online order. Unfortunately, once an online order has been processed, it cannot be canceled or modified. Nevertheless, we understand how disappointing this experience has been for you, and we’d like to see how we can help. Please send the following information – contact #, screen name (Georgia2013), phone # used at time of purchase to smadvisor@searshc.com. We do look forward to speaking with you soon!

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

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