Update by user Feb 22, 2013
Well Sears came through for me. The sofa finally arrived two weeks later.
But they did refund part of the shipping charges. All in All I am a happy camper.
Original review posted by user Feb 07, 2013
On 01/23/13 we ordered a sofa from sears. We rec'd a confirmation and tracking #.
The tracking # was invalide. On the 29th I called to get a valid tracking # and was told they couldn't give me on but the item will be here on the 31st. We stayed home to receive the item and it never arrived. On the 1st I called to say it never arrived.
I was told to wait 5 - 7 days (from the 29th) while they research the problem. I called on the 7th and was told to wait another 5 - 7 days.
The money was taken from my account when I ordered to sofa. If the sofa is no longer available then just refund MY money.