I used Sears.com to purchase an IPOD nano. Sears.com used a merchant tic-tok watch and cellular to fulfil the order. I never got an order confirmation email. The item was delivered in time but it was a "used" IPod nano instead of a new one that I purchased. When I called the customer service, they said that we can not process the return or refund and that I need to contact the merchant.
I had a cancelled order for the same product as well. Sears.com sends me an e-mail 5 days later that the cancelled item has been shipped to me and there are no refunds yet. On calling the customer service, I got to know that the order is cancelled and I need to dispute with bank.
If I buy something from Sears.com, I would expect Sears.com to process cancellation and not the merchant.
Reason of review: Not as described.
Monetary Loss: $220.
Preferred solution: Full refund.