Not resolved

I sent a neckless back about 5 weeks ago and I have not heard anything about .It was sent to long island N.Y. I did not like the way it was made and the letter kept coming off the chain.I would like to know if I am going to get a refund or get the neckless back repaired.If I am not getting it back or getting a refund I will be one more pissed off customer becauseI give about 90.00 for it .It was the letter [B]with dimons on it.Ihave delt with sears for a long time and this is the worst pice i have every purchest from sears.I hope this can be resolived

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