Purpose- lodge a formal complaint against one of your associates/ Return a brand new bed and base. Name: Elizabeth Lay Associate Number: 64634 Store Number: 10 01293 Robinson Mall, Pittsburgh, PA Purchase Made on 12/26/2016 Item Purchased: Tempur- Ergo Plus, GMDSE 3798-00T History: I purchased this ~$6,000.00 dollar bed and adjustable base foundation .
It was delivered and the Mattress was hard as a brick and the adjustable Temer-Pedic foundation did not work. When I tried to return it I was told sorry about your luck and BTW you can never return the foundation but you can return the mattress after 30 days.. For an additional 15% price During the sale I was not told about the Sears return Policy- That states we must keep the bed for 30 nights (the break in period) before we can get what we want? In fact this was the second lie I was told….
First She told me if for any reason we were not 100% satisfied she would fix it immediately and then she omitted the fact that Sears has a 30 day break in period an omission is the same as a lie it might be fraud. I do not have a model number. The guy left a book that says it is a Tempur-Ergo Plus but there is no serial number. The sales check # is 012931829447.
On the receipt it says Ergo Plus, G MDSE 3798.00T-item no 82 31110 and MATT CLOUD MDS 2299.00T, item no 82 31053.
name is Elizabeth Ley, Associate #64634, Trans no 9447, Store no 10 01293. Purchase made on 12/26/16.
Product or Service Mentioned: Tempurpedic Mattress.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $6000.
Preferred solution: Full refund.
I didn't like: Lack of ownership to fix problem, Customer suppoet, No more integrity, Rude staff, False promises, Sears parts direct, Long depute process, Department manager and her direction to sales staff.