Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

My boyfriend purchase an engagement ring at SEARS and I have taken the ring back 5 times for repair because the diamonds keep falling out. I don't bathe or wash dishes with the ring on.

This is suppose to be a life time happy occasion. I am thankful that he purchase the lifetime warranty, because this is the only way I could have the ring repaired. So, ladies please tell your man not to ever...purchase jewelry from SEARS. Now we have to save up to buy another ring from a real live jewelry store.

Also, they want allow us to upgrade or refund our money.

What a bummer...... SICK IN ARKANSAS

Product or Service Mentioned: Ring.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $899.

Preferred solution: Full refund.

I didn't like: Refusal to refund, Way customer service for repairs handles things, Refusal to upgrade.

Company wrote 0 private or public responses to the review from Feb 16, 2017.
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