Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

My boyfriend purchase an engagement ring at SEARS and I have taken the ring back 5 times for repair because the diamonds keep falling out.I don't bathe or wash dishes with the ring on.

This is suppose to be a life time happy occasion. I am thankful that he purchase the lifetime warranty, because this is the only way I could have the ring repaired. So, ladies please tell your man not to ever...purchase jewelry from SEARS. Now we have to save up to buy another ring from a real live jewelry store.

Also, they want allow us to upgrade or refund our money.

What a bummer......SICK IN ARKANSAS

Review about: Ring.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $899.

Preferred solution: Full refund.

I didn't like: Refusal to refund, Way customer service for repairs handles things, Refusal to upgrade.


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