We purchased a Kenmore Elite top-loading high efficiency low-water washer (Series 700S). In six months, the transmission, motor and control circuit panel went bad.
The service tech has ordered the Whirlpool parts which total $853.86 including $139 labor. While this unit is still under warranty, in my opinion it is a piece of junk. We have been without a washer for three weeks. The Sears store refused to exchange the unit stating it was under warranty and eagerly referred us to appliance repair.
Purchase price on this unit including matching dryer was $2,316 including tax.
Did we make a mistake.
This reviewer shared experience about bad quality and wants this business to offer any options to resolve the issue as the author lost $550. skyking195 is overall dissatisfied with Sears. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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