Waterford,New Jersey
With Company response
1 comment

Needed a new compressor fan for my fridge. When they ordered part and I scheduled appointment t o install I wanted a Saturday however I was told they didn't service my area on Saturdays.

Therefore, I had to do it on weekday. I explained to them I work and can't miss a day. First they gave me time frame 8am-10am. Then I called as I didn't hear anything from them.

Then I was told around noon. Now I am being told around 3pm. I had to lose a days pay and they don't care.

NEVER PURCHSE FROM SEARS AGAIN.

WE PURCHASE OUR WASHER AND DRYER THROUGH HOME DEPOT AND SERVICE WAS BETTER AND THEY MADE IT AT OUR CONVEINCE. SEARS STINKS

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SearsCares
#843257
Sears Response

We would like to let you know that we very much value your time and would like a member from our customer service team to contact you about this poor repair scheduling. Please email searsservice@searshc.com the full name, address and phone number associated with your repair, along with the URL to this post.

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