I bought the Kenmore Elite fridge, french door 795. Bought the MSA.
Its 2 years old. Fridge door had to be repaired shortly after delivery. The cooling system quit working in August, took 3 weeks to complete repairs on bad compressor. All food ruined.
It worked for 2 weeks then died again. All food ruined again. After sitting on hold for 3 hours I got them to send another service tech. The condenser has gone bad.
Its been over two weeks since reporting the issue and still no resolution. The repair tech said Kenmore refrigerators are just LG South Korean junk and he would never recommend anyone buy them.
I called Sears again and demanded a new fridge. They said no.
I am beyond angry. Four kids at home, no working refrigerator for over a month out of the last 3.
We live like its a camping trip with coolers of ice in the kitchen.
Sears is a terrible company. This is why they went bankrupt.
User's recommendation: Never purchase ANYTHING from sears.
Location: Huntersville, North Carolina