I bought a Kenmore Elite dishwasher mod.#665.13963K015, the top of the line they had, and had a catastrophic pump failure within the first year. It sounds as if others on this board have experienced the same issue with this model....and for the same reason...a little plastic part breaking, causing the motor to fall.
The repairman didn't have the proper part for replacement in his truck so he has to return in 8 days to fix it. He is nice and very knowledgable guy and he has no blame. The company on the other hand is selling a piece of *** to the public.
You would think that the company would have replaced that part with metal by now! I fully expect the problem to recur.
Monetary Loss: $392.