East Saint Paul, Manitoba
Not resolved

On July 18 I purchased a Kenmore dishwasher (model 630.12243317; S/N 105040090661000211). The dishwasher was picked up July 31 and installed August 01. After install the dishwasher was found inoperational so I placed a service call. Over the phone we did some troubleshooting hoping to resolve the issue. In the end it was determined that a visit by a local service provider was required. The service provider arrived August 10; the service technician determined that a technical bulletin had been issued for our new dishwasher requiring a part to be replaced in order for it to be operational.

This begs the question: why did Sears allow a dishwasher be delivered to a customer when the manufacture had a known fault, in this case documented as a technical bulletin?

The past was ordered and was finally received around August 21 and a service technician arrived August 24. The part was installed but it was determined that the dishwasher still did not work correctly because now a new door for the unit was required. The service technician was supposed to call today with a delivery date for a new door. He never called. We are now required to wait an undetermined amount of time to wait for a new door and then wait for a service appointment to be available.

We continue, as we have since August 01, to wash dishes by hand.

I phoned the store manager Neil and explained our situation and he offered to call me back with a proposal to rectify this situation. I asked that either:

1. Our dishwasher be replaced with a similar or better Kenmore/Bosch dishwasher that is in Winnipeg and that can be delivered to replace our non-functioning dishwasher.

2. We return the dishwasher for a full refund.

He never called.

Finally I heard from Sears and They offered an exchange and $75 store credit. That's terrible. I regret buying from Sears and will not do so again.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of sears and customer suppoet. Please immediately contact the author of this review to discuss damaged or defective of kenmore dishwasher and associated monetary loss in the amount of $200. Sears needs to "5 years sears protection agreement" according to poster's claims.

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