Dear R.White Tiger (in Happy Valley, OR):
Thank you for posting your experience with your Kenmore Elite washer and dryer set. You have completed a great deal of research as well as great efforts to get the issue resolved properly, and are encountering the horrid problem that so many Sears customers are engaged in nationwide, and I wish to thank you for taking the time to post your experience.
Since you made such an enormous investment, both in your finances, employment and your own personal time, that what Pissed Consumer.com and other verified/non verified users can offer assistance and avenues to get your issue conducted quickly. Please pardon the length and the subjective opinion that I offer in kind. Two pieces of information found can hopefully help you concerning Kenmore Products is listed below:
1. Try filing a claim with Kenmore Corporate - Toll free phone number: 847-286-2500 (please see) http://www.hissingkitty.com/complaints-department/kenmore/
(The name of this website has given me a great laugh, but it is accurate and up to date, and they have assisted many others who have been having like issues and problems with Kenmore Products :) ;
the BBB https://www.bbb.org/consumer-complaints/file-a-complaint/get-started ;
and the FTC https://www.consumer.ftc.gov/
I have filed a complaint with the FTC and sought guidance and assistance from Pissed Consumer.com to get the process started. After some foot work and research and posting what occurred, it paid off BIG TIME for a purchase made through Sears.com over a month ago.
2. Try using a contact cleaner designed for computers for the contact switch/pressure sensor/flow switch. This may also save you additional money going forward: https://www.ifixit.com/Answers/View/54204/F35+error+code+appears+during+cycle
3. Once the troubleshooting for the above reference has occurred, I strongly recommend using regularly 2 cups of white distilled vinegar on the “clean” cycle (should your Kenmore Elite Washer have such a function) without clothing, and the tub full of warm (not hot) water. Run the washer in the warm water cycle to rinse. The vinegar will clean greasy residues, films and other contaminates (detergents, fabric softeners, etc) which build up significantly with use (The same applies to your coffee makers one the first pass, use clear clean water thereafter to rinse before brewing).
For example, I currently possess a Off Brand Maytag washer that was purchased in April 1991. 27 years later, it still runs like a champ! I had only two minor repairs made during this time; one to replace a worn drive belt for the wash tub, (1997) and the other, to replace the condenser switch in (1999). No problems since then!
You have invested far enough thus far, and it is a long shot should you want to engage it, but I wouldn't blame you if the mess you have already encountered is enough for you to leave it be. However, given your efforts and all that you have invested thus far, you have been a tremendous help thus far.
Hang in there, and please let Pissed Consumer.com and us know how it all worked out for you.