We also have a Kenmore dishwasher that is only 3 years old. The buttons have begun to lift and fall off.
I was also told I would need to replace the control panel which is $100.00 for the part alone. We take very good care of our appliances. I ventured out with our dishwasher purchase to give our local Sears store the business. Never again!
I have had no issues with my Frigidaire appliances from Lowes that are going on 9 years old. Both my husband and I come from families in the construction, contracting and electrical fields.
We have shared our frustrations with the hope that others will not have to deal with these types of issues by taking their business elsewhere. Beware of Sears and the fact they won't take responsibility for a faulty product.
Monetary Loss: $300.