Campbell, California
Not resolved
1 comment

Bought expensive Kenmore washer from Sears in 2007 with extended warranty for $1199. Washer out of warranty now and front loading door just fell off. Door hinge broke is made from cheap pot metal. Hinge is back ordered for 2 months now. This same hinge is used on 5 manufactures such as Maytag, Kenmore, and Whirlpool and others. No one can get the part any sooner. This should be a recall item and customers refund given to get new washers. I know we are not allne because of the number of back orderd parts. We need your help to advocate to Sears for us for them to make this right. Amazon states that they don't know if this part will ever be available. The part would cost $ 151 with shipping. We would gladly pay but now getting run around. First promised in May now July 12. Please help us. We have an expensive washer we can't use.


Dave and Bernadette Walker

Model nummer 8183202 washer name is Kenmore Elite 5T model 110.47091 601

Thank you

Product or Service Mentioned: Kenmore Washing Machine.

Reason of review: Bad quality.

Monetary Loss: $1197.

Preferred solution: Let the company propose a solution.

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The fact that many manufacturers use the very same part should tell you something. You overpaid, most likely for one of those dumb and inefficient front loaders and then compounded it by purchasing a very, very expensive extended warranty.

Just think of all the machines you could have bought with all the money you paid for both items mentioned. It is always best to buy a basic appliance with no bells and whistles and never, ever an extended warranty.

When it breaks and you cannot fix it yourself after the original warranty period, just throw it out and buy another cheap, basic model. You will save alot of money by using some common sense.