Immediately upon purchase of the gas dryer in Sep 2010 it began shutting off during drying and displaying the CE error code. Over the next several months we dealt with Sears for possible solutions. Sears sent a technician out who was sure it was the exhaust tubing, he "fixed" the tubing and called it a day. His efforts did not stop the CE codes and they sent another technician out He could not identify the problem and they sent me a new dryer claiming it must be the seal on the dryer door. At this point I've taken three days off of work to meet the technicians, the customer service staff is rude and unhelpful and I have no clean clothes. The new unit also displayed the CE error code. We experimented with load size, heat and time settings, fan settings, leaving doors open and scrubbing lint traps. Another technician tried shortening the tubing but that didn't help. Another couldn't identify any problem and they told me that there must be something wrong with the room or the ventilation in the house. Now at 5 days off of work.
Over the next eight months I had the contractor, HVAC specialist, gas company and roofers out to inspect various aspects of the house and room multiple time. All to no avail, there is nothing wrong with the ventilation, the fan, the exhaust exit on the roof or anything that they can identify at all. Now at 10 days off of work.
During this time I have discovered that if I put VERY small loads into my high capacity dryer AND wait 30 minutes between loads it will shut off less frequently, though it will eventually shut off again. Once it shuts off completely it will not turn back on for more than a minute without shutting down and displaying the CE code regardless of load size. It takes several DAYS before it will dry a load again.
Now it's clear there is nothing wrong with the house, I contact Sears and am told that they are sorry but the year ran out while I was on a wild goose chase, that they sent me on, and they can't help me. Maybe I should contact Kenmore. I sent Sears customer service several emails, no response. I sent Kenmore several emails, no response. Come to find out this is a common problem! All of that shock and amaze from my technicians sure was a great show though...then I see similar complaints on this site and am surprised to see people actually got responses!
Tonight I have 4 loads of laundry air drying around my house and what I've come to feel is the worst noise of all time ringing in my ears "beepbeep" "beepbeep".
I need a solution, and have so for too long now. I don't want another of the same set, it's clear they don't work the way they are supposed to. I need a different set that I won't have any trouble with. I bought a reputable brand from a reputable company so that I wouldn't have this problem, yet here I am.
Please contact me immediately for a solution.
Monetary Loss: $4000.