My wife and I built our house about 5 years ago. We wanted to have good appliances and went to our local sears store.
We bought a refrigerator, stove, dishwasher, range hood and a microwave all under the Kenmore Elite name. We have had problems with all but the range hood. The fridge was so bad I had to get it replaced. I called the customer service and was passed around for more than 1 1/2 hours the first time and at least 1 hour the second time.
I have was told that I would have a response to my complaint within 24 hours and that was 4 days ago. I then called the executive offices and was told again that I would have a response within 24 hours and guess what no response. I am ready to put these appliances alongside the road I live on with a BIG sign stating you are crazy if you buy from sears and I call me and I would be happy to tell you my story.
I love the sears tools but the appliances are *** and the customer service is worse than ***. I would love to give these appliances back to SEARS and get something that will last longer than the warranty.
Monetary Loss: $7000.