Bought a kenmore elite in late 2009. For several years we have had a problem with racks falling into oven.
Serious safety issue. After checking the internet to see how to fix the issue we discovered that at least a dozen other people had reported the same issue. I called Sears. Not only have they not recalled the product they said we were outside of their service area.
Strange they had no problem delivering them here.
We live in Waverley, a few miles from Dartmouth, NS. The oven is a bloody safety hazzard as the walls apparently expand after using the self cleaning function. I am beyond pissed off!
Never buy their products. They do not stand behind them or provide proper service.
This person wrote the review because of bad quality of kenmore 790 oven from Sears. Reviewer claimed that he or she lost $1500 and wants Sears to offer any options to resolve the issue.
The most disappointing in user's experience was product is a hazard, product is a safety hazard and response to my issue. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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