Waverley, Nova Scotia
Not resolved
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Product or Service Quality

Bought a kenmore elite in late 2009. For several years we have had a problem with racks falling into oven.

Serious safety issue. After checking the internet to see how to fix the issue we discovered that at least a dozen other people had reported the same issue. I called Sears. Not only have they not recalled the product they said we were outside of their service area.

Strange they had no problem delivering them here.

We live in Waverley, a few miles from Dartmouth, NS. The oven is a bloody safety hazzard as the walls apparently expand after using the self cleaning function. I am beyond pissed off!

Never buy their products. They do not stand behind them or provide proper service.

Product or Service Mentioned: Kenmore 790 Oven.

Reason of review: Bad quality.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

I didn't like: Product is a hazard, Product is a safety hazard, Response to my issue.

  • Safety Issue With Stove
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