Less than 2 years ago I purchased a Kenmore Elite Steam HE washer for ~$1400. I'm a single guy so the washer is far from overworked.
Washer start making noise when the drum spins. I set up an appointment with Sears service and verify the address with them twice. I take a half-day off work and long story short they send the repair person to the wrong address. I have to reschedule for two days later and *** another half-day. No apology from Sears.
Repair man comes and its going to cost $325 to fix the washer. (BTW repairman is great. NOT a Sears employee.) That isn't acceptable to me. I call Sears and after going through 30 mins of phone system h3ll finally talk to a live person.
My question: "Do you think I should have to pay a $350 repair bill for a $1400+ washing machine that has only seen light usage for 18 months?"
Their answer: "I can send you a $25 gift card."
Sears, your products are horrible and your customer service is even worse.
Monetary Loss: $1400.