SEARS appliance warranty - what a FARCE! My husband and I have purchased MANY appliances from Sears - we have never had any REAL issues until now!
We purchased a Kenmore Elite Dishwasher (model 66514573N611) really cool and quiet - with a third rack (love that!) However - it has been Broken down with an F2E2 error FOUR times since February. Each time - it takes two weeks to get a technician out - two weeks to order parts and several more days to get the technician out to fix it. Their store salesperson and manager said their lemon policy says it should be replaced after 3 failures - however working with their warranty representatives is a NIGHTMARE! They insist that it must be 8 failures in a year!
UGGG! I am so upset I am ready to pull it out and leave it in their store! With Thanksgiving next week - I don't want to hand wash all the dishes with company coming!
I don't usually rant - but I am FURIOUS!!! False advertising at its best!
Product or Service Mentioned: Sears Home Services Dishwasher Warranty.
Reason of review: Warranty issue.
Monetary Loss: $626.
Preferred solution: Full refund.
Sears Pros: Dishwasher features.