4601 Glenwood Ave #1, Raleigh, NC 27612, USA
Not resolved

I bought a Kenmore fridge in 2016 and have had a technician out here four times to fix the ice maker. Now, for the fifth time the ice maker not working again and I find puddles of water on my floor beneath the fridge which I am concerned will damage my floor.

The water works fine. The last technician that came out said there is a history of problems with the Kenmore ice makers. He replaced a part that he thought would fix the problem. I thought Kenmore to be a good brand and that is why I bought the fridge.

NOT!!! I just called to schedule another repair visit and was told they do not have a technician available and to call back tomorrow. I expressed my frustration with the person I spoke to and all she said was that nothing could be done because I had not purchased the extended warranty. Are you kidding me??

I want a new fridge!!

This is ridiculous!! I am so disappointed with Sears and the lack of good customer service.

Product or Service Mentioned: Kenmore Refrigerator.

Reason of review: Damaged or defective.

Monetary Loss: $1200.

Preferred solution: I want a new fridge without a manufacturer defect.

Sears Cons: Product.

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