Not resolved

Kenmore 50gal gas water heater made 'loud' humming noises a month after installation. After spending hours researching it (not a warranty issue according to Sears) turns out it is caused by vibration on an internal shield.

Sears is aware of the issue because I stumbled across a service bulletin that describes the repair for it. Then 1 1/2 years later the t/p valve fails... Sears wants to charge a service call to determine if its a warranty issue. I bought it because it claimed to have a 12 year warranty!

Pressure valve shouldn't fail after 1 1/2 years!

Spent 45 minutes on the phone with three totally rude Sears representatives. I will never buy another thing from Sears!

Product or Service Mentioned: Sears Repair.

Reason of review: Warranty issue.

Monetary Loss: $45.

Preferred solution: Let the company propose a solution.

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