Kenmore 50gal gas water heater made 'loud' humming noises a month after installation. After spending hours researching it (not a warranty issue according to Sears) turns out it is caused by vibration on an internal shield.
Sears is aware of the issue because I stumbled across a service bulletin that describes the repair for it. Then 1 1/2 years later the t/p valve fails... Sears wants to charge a service call to determine if its a warranty issue. I bought it because it claimed to have a 12 year warranty!
Pressure valve shouldn't fail after 1 1/2 years!
Spent 45 minutes on the phone with three totally rude Sears representatives. I will never buy another thing from Sears!
This reviewer shared experience about warranty issue and wants this business to offer any options to resolve the issue as the author lost $45. This person is overall dissatisfied with Sears. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Sears.
Check out the best and the worst companies in Supermarkets and Malls category for more informed decision or compare Sears to other companies on our site.