Brick Township, New Jersey
Not resolved

Last May I purchases several Kitchen appliances from my local sears for a kitchen remodel in early May of 2015. They were all

Kenmore products. This Sunday night my wife took a bag of microwaveable popcorn and started the device. She started to walk into

the other room and looked back at the microwave to see it was on fire. Luckily we were able to quickly extinguish the fire. Attached are photos of the damage

along with the ID plate on the microwave. The next morning we called customer service and we were told the unit was out of warranty by

22 days and there was nothing they could recommend other that scheduling a service call at $245. (The microwave was only $218).

I called Sears corporate in Chicago and requested a case #4242112. The said the best they could do was offer a 10% discount on a new microwave.

I then sent a follow up email see below with their response. I went to uTube and typed in Sears Microwave fire and saw two identical microwaves

to mine that had the same problem. See the website below. This is a dangerous situation and product.

Sears Response:


We are sorry to hear about your microwave fiber and appreciate you reaching out to us. We had our member services team look into your case and unfortunately, there is nothing else they can do.


Community Moderation Team

Product or Service Mentioned: Sears Customer Care.

Reason of review: Damaged or defective.

Monetary Loss: $218.

Preferred solution: Ship new microwave and install.

Sears Cons: Product is a hazard.

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That's serious. Sears should immediately recall that microwave and give everyone who purchased one a full refund, including you.

There could have been a loss of life if someone's home had caught on fire due to their microwave catching fire.

Also, everyone who gets their refund should also receive a brand new microwave from Sears free of charge. (a different model, of course!)


Thanks it looks good to me. Also check, as well.