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Last May I purchases several Kitchen appliances from my local sears for a kitchen remodel in early May of 2015. They were all

Kenmore products. This Sunday night my wife took a bag of microwaveable popcorn and started the device. She started to walk into

the other room and looked back at the microwave to see it was on fire. Luckily we were able to quickly extinguish the fire. Attached are photos of the damage

along with the ID plate on the microwave. The next morning we called customer service and we were told the unit was out of warranty by

22 days and there was nothing they could recommend other that scheduling a service call at $245. (The microwave was only $218).

I called Sears corporate in Chicago and requested a case #4242112. The said the best they could do was offer a 10% discount on a new microwave.

I then sent a follow up email see below with their response. I went to uTube and typed in Sears Microwave fire and saw two identical microwaves

to mine that had the same problem. See the website below. This is a dangerous situation and product.

Sears Response:

Mike,

We are sorry to hear about your microwave fiber and appreciate you reaching out to us. We had our member services team look into your case and unfortunately, there is nothing else they can do.

Regards,

Community Moderation Team

Review about: Kenmore Microwave Oven.

I didn't like: Product is a hazard.

Review #853650 is a subjective opinion of a user.

2.0
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Staff
Location
Warranty
Website
Value for money
Customer service
Discounts and Special Offers
Ease of Use
PRODUCT OR SERVICE
Sears Customer Care
Reason of Review / Monetary Loss Damaged or defective / $218
Preferred solution Ship new microwave and install

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