Last May I purchases several Kitchen appliances from my local sears for a kitchen remodel in early May of 2015. They were all
Kenmore products. This Sunday night my wife took a bag of microwaveable popcorn and started the device. She started to walk into
the other room and looked back at the microwave to see it was on fire. Luckily we were able to quickly extinguish the fire. Attached are photos of the damage
along with the ID plate on the microwave. The next morning we called customer service and we were told the unit was out of warranty by
22 days and there was nothing they could recommend other that scheduling a service call at $245. (The microwave was only $218).
I called Sears corporate in Chicago and requested a case #4242112. The said the best they could do was offer a 10% discount on a new microwave.
I then sent a follow up email see below with their response. I went to uTube and typed in Sears Microwave fire and saw two identical microwaves
to mine that had the same problem. See the website below. This is a dangerous situation and product.
We are sorry to hear about your microwave fiber and appreciate you reaching out to us. We had our member services team look into your case and unfortunately, there is nothing else they can do.
Community Moderation Team
Product or Service Mentioned: Sears Customer Care.
Reason of review: Damaged or defective.
Monetary Loss: $218.
Preferred solution: Ship new microwave and install.
Sears Cons: Product is a hazard.