I just copy an pasted someone else's review. Personally I lost $300 in food as well. Other are complaining I saw online too.
I bought a Kenmore 5.1 cu ft chest freezer (Kenmore Model 255.19702010) in September of 2011.This past week the freezer died suddenly.
I called Sears and was conveniently told my one year warranty was over. I got the run around from customer service and was given different numbers to call. Sears and Kenmore continue to sell these freezers even though a lot of customers have documented complaints online. There is also an energy rebate claim on this freezer because they are not as efficient as advertized.
I am not happy with sears or kenmore and I really do want my money back.Please save yourself the trouble and the money-STAY AWAY from this brand- stay away from Sears/Kenmore products!! 1d1871c
Monetary Loss: $300.