I have a Kenmore refridgerator that has been repaired twice and still is not working. The latest service tech that came told us that the he has had the same issue with the same refridgerator four times in a week. The problem is an engineering problem and that he isn't sure he knows how to fix it. The repairman suggested I contact Sears and request and extended warranty as our 1 year warranty was about to expire. Even if he tried the fix it may not hold up.
When I contacted Sears I was told the refrigerator was defective and it would be replaced. I was told to call back with a model number and it would be replaced. When I called in the model # I was told that I was misinformed. Sears was not going to replace it, I had to have another service call. After the second "repair" the refrigerator leaked all over my wood floor which is now ruined. I am still waiting for someone from claims to contact me back.
I am stuck with a broken refrigerator for another 13 days until my service call where it still will likely be broken again. I am really disappointed in Sears.
Monetary Loss: $1500.