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I purchased an entire house full of Kenmore Elite appliances in November 2011 and took delivery in March of 2012 (built a new home). In September 2012, the glass top stove and refrigerator failed.

When I called Sears to schedule service and/or replacement of the refrigerator I was informed that they would put me on a waiting list for service. In the mean time, all my freezer contents went to waste. Five pho e calls later and multiple days later, I finally got to someone at the corporate office who listened and agreed to replace the refrigerator. With refrigerator replaced 8 days later life is normal.

Now April 22, 2013 the refrigerator is dead again.....Sears says it will put me on a list again however, they claim my warranty is for the original refrigerator only and not the replacement!!! My frustration level is through the ceiling. Thirteen months and two refrigerators later, I still have a warm refrigerator and no resolution. No one at Sears will do the right thing or even listen..

Anyone with any suggestions or knowledge would be appreciated. I will never purchase another appliance from Sears or will I recommend them to anyone.

This level of customer service is unacceptable and should not be tolerated... What is my recourse???CraigCfisher@pa.Metrocast.net

Monetary Loss: $2500.

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SearsCares
#646899
Sears Response

Dear cfisher,

Hello, my name is Trent and I am a member of the Sears Cares Escalations team. We are sorry to hear your issue have yet to be resolved. We understand how important a working refrigerator is to a household. I will ensure your case manager receives your message and will also request they contact you with an update. We appreciate your continued patience.

Thank you,

Trent A.

Social Media Moderator

Sears Social Media Support

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