We purchased a Propane Grill for almost $500 two seasons ago.We have kept it covered in winter.
Opened it up to clean and use this yr and the Fire Box bottom fell out in chunks. Went thru the proper channels at Sears..had repair person out...HE AGREED, THIS SHOULD NOT HAVE HAPPENED AND WOULD NOT BE COVERED BY EXTENDED COVERAGE.. vents channel any rain into firebox..DON'T BUY SEARS GRILLS...LOOK HOW THE LID DOES NOT COVER THE VENTING...ALL RAIN, DEW, AND MOISTURE GOES INTO FIREBOX. I thought Kenmore would stand behind their name as a manufacturer.
Rudely treated by second level person..LIZ...I did not lie about anything, AND even had repair man talk to level 1 JOHN(very nice)from my deck where the grill sits....LIZ lied about taking my case to a "review board"...called back in 10 minutes with no as answer, THERE IS NO REVIEW BOARD. She will not give me name of her superior.... I asked for 50% credit as a grill should get at least 5 years. I cannot replace a grill for $150 offer as a "gift card for Sears"....
after weeks of phone calls, repair person, and being treated rudely...I should have asked for 100% refund.....ADVICE TO ALL DEALING WITH SEARS....START OFF ASKING FOR FULL REFUND, THEY WILL TREAT YOU LIKE YOU MEAN NOTHING---I GUESS BECAUSE THERE NAME MEANS NOTHING ANYMORE!!
By the way, I am not a kid...been married 40 yrs and have had several grills....so I know what I am talking about!!!
Monetary Loss: $477.