Kenmore smooth top electric stove. Oven liner has warped because of high heat used during self-clean cycle after only three years of light use.
Many similar complaints to CPSC yet Sears refuses to acknowledge that there is a defect in their product. Sears does not stand behind their Kenmore appliances after the first year and does not show concern for their customers. Sears from years ago when they helped the consumer is gone. Better to buy a name appliance than Kenmore.
Sears is horrendous in terms of customer service. With so many appliance stores available, why support Sears?
Sears customer service policy is very foolish. Eventually it will catch up with them and they'll be out of business.
Monetary Loss: $1500.