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Customer service
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Exchange, Refund and Cancellation Policy
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Purchased Kenmore washer from Sears only to find out after we had an occuring problem, (would not complete wash cycle) that it was manufactured by Samsung. Although it was under warranty and only six months old and after countless correspondence with Sears and Samsung customer service and four technician attempts to remedy the problem, we were told Sears will not replace the washer and it is the discretion of the manufacturer to repair/replace their product.

Samsung has the worst reputation of service help lines ever experienced probably because they have a class action suit in the US and Canadian Consumer affairs has issued a warning regarding top load washers made by Samsung. We feel deceived by Sears in hiding behind their Kenmore brand name.

Not surprised Sears which was once a reputable company known for excellent customer service is now heading to bankrupcy.

Product or Service Mentioned: Kenmore 592-29212 Washing Machine.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $650.

Preferred solution: Full refund.

I didn't like: Customer service.

Company wrote 0 public responses to the review from Nov 15, 2016.
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