Purchased Kenmore washer from Sears only to find out after we had an occuring problem, (would not complete wash cycle) that it was manufactured by Samsung. Although it was under warranty and only six months old and after countless correspondence with Sears and Samsung customer service and four technician attempts to remedy the problem, we were told Sears will not replace the washer and it is the discretion of the manufacturer to repair/replace their product.
Samsung has the worst reputation of service help lines ever experienced probably because they have a class action suit in the US and Canadian Consumer affairs has issued a warning regarding top load washers made by Samsung. We feel deceived by Sears in hiding behind their Kenmore brand name.
Not surprised Sears which was once a reputable company known for excellent customer service is now heading to bankrupcy.
This person wrote the review because of return, exchange or cancellation policy of kenmore 592-29212 washing machine from Sears. Reviewer claimed that he or she lost $650 and wants Sears to issue a full refund.
The most disappointing in user's experience was poor customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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