I bought a high end Kenmore washer and dryer from Sears in Modesto, CA and have had nothing but problems with it and the customer service I received over the phone; both from the customer service agent(s) and floor supervisors who put me on hold numerous times for over 15 min. & more than twice was 'accidentally' disconnected me.
I bought a 5.3 washer and it has never even covered the smallest amount of clothes with water-it has damaged over $200.00 in clothes to date; and when I told the cust. svc.
people that they assured me by my calling before the 30-day refund date (I called 10/14 and the 30 days would have been on the 15th) that I had no worries about returning the washer if in fact they were to send a tech out to fix it & I still wasnt satisfied--totally DISHONEST. I want this issue resolved; please contact me....
Reason of review: Poor customer service.
Monetary Loss: $200.
I liked: We are distressed and upset by deceitful.
I didn't like: Rude customer service people.