Not resolved

We purchased a Kenmore Washer & Dryer costing us 1700.00 just a year ago . We're now having problems with the washer not finishing the cycle .

Very disappointed !! I have called customer service twice to be told someone would call us shortly . This hasn't happened :-( . From the reviews I have read others have had the same problem ..

I really hope in the end Sears will standby this problem :-( It says I need to add 100 words .. I would think this would be enough ..Sooo disappointed We had always heard Kenmore made great products now I'm beginning to wonder .

Problems in a year from purchase date isn't a good sign . Lets hope after this I will be able to write a better review .

Product or Service Mentioned: Kenmore Washing Machine.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: We have always enjoyed shopping with sears.

I didn't like: Not liking customer service.

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