(15 of 5484 reviews match)
Latest review first
I, Randy Hanks, bought a kenmore vacuum from sears back in 2011. I have paid for protection plan on my vacuum, juuust in case something happens to it. I have used it 2 times, for what turned out to be simple fixes. I called today because i havent received my renewel....Read more
Sears failed to deliver the treadmill. We had to *** from work to be here. When we called we were told they didn't have it in stock. There was no excuse to not call or email and cancel the appointment when they did not have the item in stock. I found the failure...Read more
- Representative did offer a gift certificate
I ordered a nordic track elliptical online. I clicked yes for the service agreement 184.99 cost. When I tried to activate the agreement I was on the phone for hours and no one could help me, not sears, nordic track or the service company. I am waiting for the refund...Read more
I didn't like
- Sold a warranty on item they did not cover
- Customer no service
- Poorly trained staff
Online Order Review
ordered a gift for my daughter was supposed to be here before Christmas got an email saying no later than December 23rdas of January 6 no package and was told the same line every week to be patient it was not stated it would take 2 to 5 weeks when I first ordered I will not order anything from Sears.
Over a week ago I scheduled an appointment to service my washer for this Saturday between 1 and 5pm. (dispatch 308788742) Stayed home from 12 to 6, no one showed up, no one called me. Sears claims that they were at my house but nobody was in, which is a lie. No...Read more
With Official Company Response
Sears did not honor on line purchase contract.
My Sears Experience March 31-April 4, 2014 One of my water heaters developed a leak, so I went on-line to Sears and purchased two Kenmore 50 gal water heaters for $1,746.00. To that I added their Sear’s professional installation, haul away and services, for $520.00,...Read more
With Official Company Response
Sears - Mike cahill
Went in to sears to take back two ratchet's and was told they could not give me a a replacement off floor had to be a rebuilt one. They didn't have any in store so i had to order them and that will take 7-10 days. i have been buying craftsman tools for years....Read more
We bought a microwave from sears in louisville ky the oxmoor mall on 4-13 2012 we had to wait for it to come to store we picked it up on 4-13-20112 we got it home my husband works so he installed it on 4-19-2012 the microwave was really flimsy and the nut bolts...Read more
They are very rude, they have the worst customer service, the worst managment ever. All the brands they have are very low quality. All the people work their never smile, all the mangera are very rude. I went to return my pair of shoes, I forgot to bring the receipt,...Read more
I went to Sears (Louisville, KY) to purchase a water heater. I asked the sales person if the unit was in stock twice, and they verified both times that it was. This was on a Sunday, so I set up the installation for Tuesday. Most of Tuesday came and went, so around...Read more
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