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I, Randy Hanks, bought a kenmore vacuum from sears back in 2011. I have paid for protection plan on my vacuum, juuust in case something happens to it. I have used it 2 times, for what turned out to be simple fixes. I called today because i havent received my renewel....
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2.2
#944462
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Sears failed to deliver the treadmill. We had to *** from work to be here. When we called we were told they didn't have it in stock. There was no excuse to not call or email and cancel the appointment when they did not have the item in stock. I found the failure...
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I liked
  • Representative did offer a gift certificate
#762025
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I ordered a nordic track elliptical online. I clicked yes for the service agreement 184.99 cost. When I tried to activate the agreement I was on the phone for hours and no one could help me, not sears, nordic track or the service company. I am waiting for the refund...
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1.0
I didn't like
  • Poorly trained staff
  • Customer no service
  • Sold a warranty on item they did not cover
#662123
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Online Order Review

Sears
#578984
ordered a gift for my daughter was supposed to be here before Christmas got an email saying no later than December 23rdas of January 6 no package and was told the same line every week to be patient it was not stated it would take 2 to 5 weeks when I first ordered I will not order anything from Sears.
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Over a week ago I scheduled an appointment to service my washer for this Saturday between 1 and 5pm. (dispatch 308788742) Stayed home from 12 to 6, no one showed up, no one called me. Sears claims that they were at my house but nobody was in, which is a lie. No...
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SearsCares
SearsCares

Hi there,We regret to hear your service appointment was a no show. We can certainly look into sooner available appointments for you. Please feel free to reach us on one of our...

2.0
#577947
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With Official Company Response

My Sears Experience March 31-April 4, 2014 One of my water heaters developed a leak, so I went on-line to Sears and purchased two Kenmore 50 gal water heaters for $1,746.00. To that I added their Sear’s professional installation, haul away and services, for $520.00,...
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SearsCares
Sears Response

This is a very disturbing story and it sounds like you've been through a lot. We would like to have a Member Experience Manager contact you about these issues. Please email se...

MattD78
MattD78

"I left a voice message for Edward Lampert (Sears CEO) as well as Steve Antonelli, Sears Director of Sales. Neither have responded to my phone messages."LOL I find it hilariou...

#491197
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With Official Company Response

Went in to sears to take back two ratchet's and was told they could not give me a a replacement off floor had to be a rebuilt one. They didn't have any in store so i had to order them and that will take 7-10 days. i have been buying craftsman tools for years....
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SearsCares
Sears Response

Dear Mike Cahill, My name is Trent with Sears Cares Team. We apologize for the troubles you have encountered with replacing your ratchets. We would like the opportunity to ...

#405858
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We bought a microwave from sears in louisville ky the oxmoor mall on 4-13 2012 we had to wait for it to come to store we picked it up on 4-13-20112 we got it home my husband works so he installed it on 4-19-2012 the microwave was really flimsy and the nut bolts...
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#324402
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They are very rude, they have the worst customer service, the worst managment ever. All the brands they have are very low quality. All the people work their never smile, all the mangera are very rude. I went to return my pair of shoes, I forgot to bring the receipt,...
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Anonymous
Ryan

:( agreed. THEY ARE THE WORST. When I called to complain about an order I placed never getting delivered I was hung up on \"transferring me to that manager!\" TWICE!!!!

#316619
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I went to Sears (Louisville, KY) to purchase a water heater. I asked the sales person if the unit was in stock twice, and they verified both times that it was. This was on a Sunday, so I set up the installation for Tuesday. Most of Tuesday came and went, so around...
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Anonymous
Had it with Sears.com

I can\'t believe that Sears.com has resorted into turning into downright thieves. I placed an online order for a stove on Sept 6th. The next day, Sears.com cancelled the stove...

Anonymous
Jual Beli

Excellent blog! I definitely love how it’s easy on my eyes as well as the facts are well written. I am wondering how I might be notified whenever a new post has been made. I...

#246214
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears Recently Discussed

 
I buy 1300.00 worth ofS appliances on Saturday for Tuesday delivery. Gave them TWO phone numbers and the morons can't call and tell me it will be late Tuesday afternoon. Like most I have a "JOB" and I wasted a entire day because of these imcompetent jerks. When I...
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#218080
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