I called sears repair service to have them come out and look at my dishwasher. When it starts up it is vewry noisy.
I called on 2/25/08 to make an appointment. I explained to the rep that I work nights and need to have the serviceman at my home between 8:00am and 12:00pm. I thought the person on the other end said they could have some one at my home on 2/26/08. I thought great, next day service. WRONG! I heard Tuesday but the person (not american born) said Thursday.
Tuesday 2/26/08 came with no phone call to set up a time. So I called the Sears 800 number to see what was going on. This is when I found out my appointment was for THURSDAY(2/28/08), not Tuesday. So again, I explained that the repairman needs to be here between 8-12 because I work nights.
Can you guess what happens next?? Yep, no phone call again. So again, I call Sears 800 number to make a complaint. We set up another appointment for 3/4/08 and again I explained to the person that the repairman needs to be here between 8-12 because I work nights.
Here it is 3/4/08 and (can you see a pattern developing here?) no phone call. So I call again and ask for the complaint department. I get sent to the Nat'l Complaint Dept. Again I explain to the person on the other end that I work nights, and need to have some one here between 8-12. Each time they say we can only give you a time frame of 8:00am-5:00pm.
I guess the world just revolves around 8:00-5:00. Evreything stops dead in its tracks at 5:01pm.
I asked the rep on the other end if I can get my local Maytag repair man to look at my dishwasher and send Sears the bill. The *** dishwasher will be out of warranty before Sears will understand 8-12.
I will neber by Sears again. I hope they drop off the face off the earth.